Sales to Solutions: Dispatcher Adam DiMarino

With over 17 years of industry experience, Latham, NY dispatcher Adam DiMarino’s career path has allowed him to gain valuable knowledge and field experience while trying his hand at diverse positions. However, regardless of the job description, DiMarino's passion for learning, growing, and providing excellent customer service has remained a career constant.

What does your career path look like at Casella?

I’ve been with Casella for three years. I started my career after college and have worked in the industry for 17 years. I started my career as a sales representative and enjoyed that, but I was looking for more of a challenge, so I moved to operations as an operations supervisor. I was in that role for three years and then became a driver, participating in the Casella CDL training school to get my CDL class B license before moving back into the office.

What inspired your career shift?

I started in sales and then account management, but I arrived at the point where I was looking for something more hands-on. I am the type of person who wants to see the fruits of my labor and be a part of everything that is happening. Now, if we have a problem and there is a customer who is not being serviced, I am the guy in charge of solving the problem.

What do you enjoy most about your job?

We have a great team, and that is what makes it enjoyable. Knowing the people you come to work with every day and that you can count on them and that they can count on you is what really makes the job enjoyable. We have really strong people around here with a lot of knowledge and experience who are always willing to step in to help and go the extra mile to take care of customers. When we get to the end of the day, and our customers are taken care of, that is the reward and the best part of the job. I have also always been involved with education and worked with school and recycling programs when I was in sales. I enjoyed sharing information and education about what we do.

What advice would you give someone just beginning their journey in the industry?

It is not as easy as we make it look, but there is a lot of knowledge between our locations, and you can lean into it and learn as much as you can about the business. It always comes back to the people. Learning from these people is how I got to where I am today. Spend time with every aspect of what we do, try to understand what we want to achieve, and dig in and be a part of it.

What is next for you in your career?

I have always been interested in post-collection, transfer stations, landfills, and other similar operations, and I have considered them for the future. I enjoyed the waste and recycling industry straight out of college and for many other years. There is not anything else I would like to do.

Want to join our team? Explore our various career path options and apply today at casella.com/careers.